Hacker News new | ask | show | jobs
by delecti 4337 days ago
Maybe I'm not "most users", but that would immediately kill any interest I had in a site I was browsing. The way I view it is, my attention is something I bestow upon a website, it's not something you have a right to grab without my permission like this.

On a more constructive note, how do you intend to deal with false positives among users that have multiple displays? If I were interested and wanted to share the link, by moving my mouse to the address bar it would trigger this popup.

4 comments

On the other hand, if the user is already leaving the site, is there any reason not to try to bring them back? It seems like a no-lose proposition.

Of course, there is the possibility that the user is not leaving permanently, and your tactics actually convince him that he should. But I assume that the revenue gained from convincing would-be deserters to stay, outweighs the revenue lost by convincing would-be returners to desert.

I base this assumption on the fact that, like you said, all users are not like you. So many websites already employ this tactic, that many users as likely immune to it, or at least ambivalent toward it as a marketing tactic. I doubt most users who are seriously interested in your product would abandon purchase because of a distaste for your marketing tactics (or even that they would harbor such distaste). After all, you can't fault a company for trying to convert as many users as possible. This tactic is so common that if you abandon every product offering using it, you might be left with few high quality products from which to choose.

Seriously, though, this looks a LOT better than the other services that provide this. They're often based on "acceleration" and direction of the cursor. So, I usually set them off just while going to click on a link. If this really only goes off when the person takes their mouse off the screen, bravo. I also noticed in a comment on here that it only goes off once per user per site: again, the competition have (at least it seems to me in memory) hit me with their "don't leave us" screen multiple times on the same visit.

Summary: this has 2 superior functions their competitors don't have.

I think this is a useful viewpoint on the matter - "Should I use those annoying popups?" = http://socialtriggers.com/annoying-popups/
I suppose I can't really argue with the data (assuming it's generalizable). So it seems this tool will annoy people like me, but otherwise might be a net positive.
Thanks a lot for your feedback. As of now it does trigger on moving your mouse towards to the address bar, we would fix this soon.