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by personZ
4339 days ago
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Our immediate response should be to post negative reviews "Activism" reviews are what make most online reviews useless. Please don't do that. And those who already have today do nothing but undermine their own reputation. While the ridiculous penalty claim is outrageous and likely illegal, and their behavior on Yelp is unacceptable, everyone should always take a moment to understand where they're coming from[1]: In this case their gripe seems to be guests who did not specifically select the hotel, knowing what it was about, but instead had the hotel selected for them as members of a wedding party. Their issue is those people then evaluate and rate the hotel based upon it not being another type of hotel. It's kind of a fair gripe, isn't it? If your normal business suffers because of a secondary business, you need to reassess costs of the second business. Now threatening a fine is hamfisted and simply stupid, but I understand why they want to do something. [1] “Be pitiful, for every man is fighting a hard battle.” |
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