[tdaltonc]

I haven't been to a DMV since I took my driving test (a decade ago). I just go to the AAA. They can do almost anything a DMV can.

I think that the relationship between the DMV and AAA is a great example of what can happen when government "services" are treated more like a platform and less like a service. The government specifies what government/citizen interaction needs to take place, private businesses can compete to fulfill that interaction as a service to citizens/customers.

The biggest downside to government-as-a-platform is that the service providers my lobby to make that interaction more cumbersome than it needs to be in order to make themselves richer: http://techcrunch.com/2013/03/27/turbotax-maker-funnels-mill...