[freehunter]

I recently moved to a new state for the first time, and I have a complaint about the DMV here: they move too quick. Well, actually the real complaint is the amount of paperwork. It was about five minutes from the time I got the paperwork to get a new driver's license to the time I was called up. I just didn't have the paperwork done. So I was standing at the counter filling it out, slowing down those behind me.

The biggest thing that would help, in my experience, is designing a DMV website that accurately points you to the right paperwork and lets you at least fill it out online or print it out at home to fill out on your own time. Having to go there and do paperwork just takes too much time.

The wait is bad. But even if there's no wait, the paperwork makes sure there will be some delay.