I only keep three machines with them, but two are in NYC2. For the July 24th outage they issued a combined 4ยข SLA credit for claimed two hours downtime. For this much worse problem? Nada. I suspect that DO is prioritizing refunds for more lucrative customers and if you're not spending enough you're not going to get anything. I may need to look into moving some stuff over to Ramnode if they've got a NYC location now (Wall Street clients).