I'm currently locked out of ~4 games I purchased legitimately because they changed my password after a hacker broke into their system and their customer service department can't seem to figure out how to let me back into my account. One of them wasn't even through Origin (it was Steam), but since they have a separate login process once you launch the game, I'm locked out of that as well.
Sorry that the best I can do is a sympathy upvote. Anyhow, yeah, once a company starts treating customers like that, I stop doing business with them, as I also did with Sony.
The sad thing is, though, that sometimes they buy up the good name of decent companies, as happened to Speakeasy (now Megapath), who was once a wonderful company before succumbing and earning a ban.
Fuck EA.