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by dm2 4342 days ago
I had problems purchasing with the about a year ago (it was my first purchase from them) and never tried again. There was just a generic error message after I entered my credit card info saying "sorry, your order cannot be completed" but it still charged my card and their support didn't get back to me for over a week. I'm not even sure I ever received the game key.

It seemed to be common with them when I searched for that error message and their site (from what I can remember), but just not a good way to treat a first time customer. They might be better now, I see they have good deals on steamgamesales.com all the time.
2 comments
shmerl 4342 days ago
Do you mean GOG? Some credit cards can cause issues, because they are registered on Cyprus (or at least used to be, no idea why and no idea why such issues). But if you clarify it to the bank that it's OK, it should work.

Their support was always responsive in my case at least.

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danielweber 4342 days ago
Their website is often unreachable, and it's been like that for over a year for me. I give up immediately if I can't get to them and do something else.
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shmerl 4342 days ago
It was hard to reach a while ago when they had a huge spike in visitors, but they already increased the capacity.
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