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It is a bit scary that an accurate description of reality could easily have been sourced from Dilbert.

The tough reality is that certain projects have a scope such that a small team could never reasonably be expected to capture the requirements of the project. Also, remember that large enterprise projects are generally built by people who are not users themselves. This is where the technology crowd often draws false conclusions, reflecting on projects of their own, where they have intimate knowledge of the problem space. There are likely very few forward-thinking engineers who also have visibility into the intricacies of the various SS systems. This is where the layers get piled on and the efficiency vanishes.