[wongwf82]

How much did you rate the driver? When I was waiting for my driver to arrive (about 20 minutes in), I was prepared to rate him 1 star. Then I just felt bad that he may lose his job and so stuck with 3 stars.

I see the problem is Uber sometimes do not do proper quality control. In my country where they're starting up, the drivers do not always ring to say they are on their way (some I have to ring them first) and some offer drinks, while others don't. Usually they tend to be very unfamiliar with the roads and takes longer than the 15 minutes estimate to arrive. I can see in your case, the driver doesn't know the best route to get to your destination.

Uber can probably improve this by helping the driver decide the best route there while avoiding getting stuck in traffic.

And I've always wondered what happens if my phone runs out of battery before the driver arrives.. so that is why the driver MUST ring after the customer puts in an order request!

[smeyer]

I'm in Boston, and the drivers rarely ring after putting in an order request. This works fine for me, because the vast majority of the time there are no issues, and then if they get there and can't find me, they can call. I'll also call or text them if I notice they seem to be having issues taking the right route to me. For me this works better than adding an extra phone call to every transaction.

[bzalasky]

I gave him a 2 because the music was great. But he couldn't represent the Uber brand with the car he was driving... and there were quite a few mishaps on the ride, as I mentioned.