[oneweirdtrick]

So if it's marked as a duplicate, the original submitter loses visibility and is not even followed up with on whether there was a resolution? Is there a way to include an outside submitter on an original ticket or bug filed internally? I am pretty much clueless on the standard procedure of most big tech companies when it comes to these things.

[InAnEmergency]

As example, HackerOne allows you to link duplicate reports to the original, and all reporters are "thanked" when the issue is resolved. But I think in many cases reporters of duplicate issues do not get any follow up.