[oasisbob]

The pricing (on the compute flavor especially) is appealing -- can certainly see uses for it.

Looking forward to OnMetal being available in other regions, especially ORD.

I'm one of the skeptics -- but that's because I've had very few problems with Rackspace cloud instance performance in general; rather, it's the control plane reliability which has caused 99% of the pain.

As an aside, I find the Cloud Servers SLA disappointing, as it defines control plane availability as 1 – (Total API Errors)/(Total Valid API Requests) . Can't launch instances on Super Bowl Sunday? Tough. The failed POSTs to /servers will never trigger a violation, so long as GET /servers is working:

http://www.rackspace.com/information/legal/cloud/sla

Most SLAs remedies are weak ("we break the SLA you get a free t-shirt"), but this one is broken to the point of glossing over fundamental outages.

[snewman]

Agreed -- SLAs are a pet peeve of mine. I wrote a post [0] about this a few years ago, it still feels fairly current. Basically, I don't think SLAs are a useful tool for managing service provider relationships; it's too difficult to capture nuance in a legal document. Transparency and track records seem like a more realistic approach. We've been seeing some movement here, but not much. Most service providers offer very little hard data about historical performance, and don't say enough about their internal operations to let you make a realistic assessment of disaster probabilities.

[0] http://amistrongeryet.blogspot.com/2011/04/slas-considered-h...

[FireBeyond]

We're strongly considering moving our infrastructure to IAD from ORD - we have 60+ VMs in ORD, and their datacenter is at capacity, to the point that only existing customers can create ORD VMs (and there was that instance a few months back where they couldn't provision new SSD block storage).

I know from their sales that ORD isn't on the OnMetal roadmap for at least 12 months (if at all - I believe "it doesn't appear on our 2014 or 2015 roadmap").