Yeah. I'm running a small accommodation/guesthouse business in Hong Kong and our demographic is 18-35 expats, mostly European. First contact method is 10% voice / 20% on SMS / 70% on Whatsapp.
Interesting. That's quite a ratio in favor of WhatsApp.
We looked into building a WhatsApp hook via OwnerListens but since it's not that popular in the US (where most of our current customers are) we couldn't justify the resources. We'll revisit as we expand internationally. How much would you be willing to pay for such a service.