What percentage of businesses have someone available to answer text messages? My feeling is the answer starts with 0.0 and then may have some more zeros before a non-zero digit occurs.
Surely in any business, there is at least one person sitting around doing nothing worthwhile at any one time? E.g. if you go into a shop, there's a very low chance that everyone working there is actually busy doing something, someone's always standing/sitting around
Why would a business not have someone available? This isn't much different from an employee answering a phone, granted in this case it's the employee's personal phone.