It's my understanding that drivers don't have it so great. They generally work for the medallion owners instead of for themselves. They certainly can't experiment with their business model (pet-friendly cabs? credit card only cabs? setting the fare at pickup? multi-passenger, multi-destination schemes?).
On the passenger side of things, aside from the lack of innovation, getting a cab in certain neighborhoods is problematic. Cabbies profiling potential fares is still a problem, despite regulations. There are other availability issues as well, for example when the weather is bad or when you get "upstreamed" during peak commute times.
On the passenger side of things, aside from the lack of innovation, getting a cab in certain neighborhoods is problematic. Cabbies profiling potential fares is still a problem, despite regulations. There are other availability issues as well, for example when the weather is bad or when you get "upstreamed" during peak commute times.