[joezydeco]

I've seen that same situation regarding chains that are trying to stay relevant with new items but trying to avoid the constant introduction of new equipment in the kitchens. When it works it works great, like you mentioned it can also go incredibly bad.

My eyes have also been opened to the politics between the corporate parent, the franchisees, and even how the vendors get involved (like Coke or Frito-Lay). It's crazy stuff.