[laoba]

If I was paypal, and decided to reverse the freeze, I would immediately unfreeze it, and then take the time to write something up.

From a PR perspective, I would think it would be better to say "We wanted to unfreeze immediately so they could start take donations again." rather than "We kept it frozen until we had time to write an apology."

Not saying we're definitely going to get one, but I could see why it might not come immediately.

[kbenson]

I imagine Paypal freezes quite a few accounts every day. I respect them more for treating it as business as usual, and not necessarily caving to internet pressure. They are a company dealing with financial transactions, and them screwing up is not just a matter of someone not getting funding, it can be a matter of many people being the victims of fraud. As long as they have reasons for their actions, and they are in line with their published policies, and they attempt to rectify problems quickly when they occur (apparently within a single day in this case), I see no reason they should be putting out a PR response to everyone who cries foul.