[richardkmichael]

Yup, +1. I had a few questions during an Exchange to Google Apps migration last week, and I [voice] called support - they took my call, called back, followed up by email and voice and allowed me to re-open the case as required with related questions; all with the same support representative. Top notch, happy to be paying.

[Chronic28]

And what about the people who are paying by providing their information to Google for free? I don't see much support for them.

[ZenPro]

So don't use Google. Then you can stop whining.