[brianbreslin]

On all the products I've sold in SaaS form, we've made it a point to let people cancel easily. Sometimes I question if we made it too easy, but then I think to Wheaton's Rule, and also the fact I'm saving time not staffing a team of assholes to block cancelations.

I can imagine tons of possibilities to work to reduce churn, but this 1&1 stuff is nuts. I'm sure tons of people don't cancel because $9/month isn't worth their time right now to call.