[TamDenholm]

I absolutely loathe 1&1, i've taken more than a few clients off of their hosting and its been an absolute nightmare EVERY TIME. A client of mine got so annoyed with their service they stopped paying and asked me to move everything out of there. After umpteen phone calls and emails i managed to do it, but it took weeks. I ended up having to pay to reinstate the service just so i could get access to it in order to move it, and since the client had lapsed on their payment, it had eventually went to a debt collection agency, because of that, 1&1 had refused my money, said i had to instead pay the agency, they would then tell 1&1 and then reinstate the service.

Was an absolute nightmare...

Personally, i think these are the kind of companies that should be bought by the big boys, because there's SO MUCH opportunity to win here. They have a massive user base that is VERY poorly looked after, buy the company, fix shit like this, and you can make a huge impact. Another option would be to try and topple the incumbent, doesnt take as much money but its a lot harder.