[fatrachet]

I believe the free tier has higher* response times.

Also as far as I know once you get to something like 100Tb a month they will ask you or require you to upgrade. But thats still ridiculously high, the same would cost $12k on AWS.

*Edit: mixed higher and lower

[josephlord]

> I believe the free tier has lower response times.

higher surely? Lower response time == faster.

[rdl]

The higher tiers have hard guarantees on response times and level of support you'll get.

In my experience customers do a great job of self-segregating. If you offer "enterprise" as a tier, enterprises will generally pick it, even if the listed benefits are the same as another package. In exchange, they will expect enterprise services -- billing, guaranteed response, etc. No free lunch/get what you pay for.

The only corner case is when an important person at an enterprise customer has a personal account too, or when someone is really being a scrappy startup and trying to run something huge on a personal account due to not having the resources. Usually a good salesperson can handle both of those situations.