[shawnreilly]

Is the router your hardware? If the router was provided by (aka is owned by) your ISP, then I don't understand why you would expect to be able to control the firmware (it's not your hardware). From your providers perspective, this would imply that they've lost configuration management control of their hardware (not good for them). In this scenario, the simple solution is to install something downstream, for example a security appliance (firewall/vpn) or your own router with similar capabilities (use your own router as the ingress). If this is not correct, and you provided the router (ISP provides only the fiber), then you do have a valid issue. (but it could still be solved with the above solution).