[mbesto]

<pedantic rant>

There is a common misconception as to what lean is. Lean has nothing to do with the size of the team, but rather has to do about keeping churn low. The true version of lean would have done a ticketing system using an Excel spreadsheet and a phone number - but kept the ticketing system exactly identical. This ultimately would allow you to prove your ticketing model without wasting time and money on a programmer.

</pedantic rant>

Either way, kudos...love your ambition and your willingness to share. This point Bottom line EBITDA profits are up 38% from previous average years. is a management consultant's wet dream. Nice one.