[fauigerzigerk]

How do you know that the problem was fixed when you don't know what the problem actually was? Maybe they just fixed the symptoms of the problem regarding this indivudual account.

And this is not about human conversation. Someone or some system made the decision to terminate the account. That same decision maker, human or not, knew why the decision was made. To tell the account owner should be a completely automatic procedure, not requiring any human intervention beyond what may have taken place already.

It's not about efficiency. It's not about customer service. This is about secrecy and legal issues. They have decided NOT to tell people why their account is terminated because they don't want to make their rules public. All the talk about the cost of customer service in cases like this is complete BS.