[ende42]

Thank you for your honest response. Mistakes happen all the time.

The thing that concerned us most is that as a user of Facebook we had the impression that all efforts of reporting the issue where unheard. There was literally no feedback what so ever. I totally get that Facebook can't respond individually to error reports, it's just got too many users for that. None the less we felt really helpless in that situation.

I would never have imagined anyone of Facebook would ever answer this HN post. So again: Kudos for this statement and thanks for resolving this issue.

Niko.