[ilaksh]

Very interesting perspective. I think he goes a bit overboard with saying that everything should be manual by default. Most business are not like real estate in terms of profits in dollars. I think that is giving them the opportunity to hire a lot of inexpensive workers to do all of these manual tasks. That and investment which is naturally attracted go real estate. Anyway it is a good point if a bit overblown in this case. Even internet businesses need tointeract with the real world and changing requirements in a fluid way and that means you can't always have the ultimate integrated automated system. Spreadsheets are very powerful.