I wouldn't call 3 months with 20 minutes of downtime a great track record. I'm not saying that the company isn't worthwhile, but more time might be deserved before calling it stable.
We had 3 months where we had 20 minutes of downtime. The edge router was ~15 minutes and there was a denial of service on a machine in the same portion of the network which took a few minutes to isolate.
That is the only downtime we received in our 12 month initial contract which started Feb 2013 and ended Feb 2014 (we are on a rolling contract now).
So (20 / 12) = 1.6 minutes a month averaged. For arguments sake it puts us around the four 9s in availability a month.
We had 3 months where we had 20 minutes of downtime. The edge router was ~15 minutes and there was a denial of service on a machine in the same portion of the network which took a few minutes to isolate.
That is the only downtime we received in our 12 month initial contract which started Feb 2013 and ended Feb 2014 (we are on a rolling contract now).
So (20 / 12) = 1.6 minutes a month averaged. For arguments sake it puts us around the four 9s in availability a month.