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by imsofuture
4412 days ago
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Chat support is extremely helpful when it comes to minor issues. Sure, if there's a core networking issue in the datacenter that's strangely impacting my servers I want to be on the phone with a well-informed tech. Rackers are a smart bunch, their first-level chat support is great for the million minor issues I need solved. ("We've got a noisy neighbor, can you check it out?", "Can you move this VM to a new host?", etc.) That's 10 seconds of divided attention required from me vs 10 minutes of dedicated attention for a phone call. |
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