[laurenbee]

As a technical writer, I completely agree with you.

I also wonder if the author knows that you can modify the way track changes shows different types of changes (it sounds like she has everything in balloons, which could indeed be a nightmare with enough changes).

Something like GitHub for documents could potentially solve the collaboration issues, but I couldn't see myself replacing Word anytime soon. Word's formatting capabilities are unparalleled, track changes works well enough for my purposes (and better than anything else I've tried), and the cost and time spent implementing a new solution and training all of my coworkers would be too great.