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by ricardonunez 4425 days ago
Have you tried removing more features in the free version? It may be you solved the problem to almost all of them and they don't see a reason to upgrade. You need to figure out if is a pricing or a business model issue so you need to do a lot of testing. If you are talking about your WordPress Backup service, in one of my projects we provide WordPress services and I can tell you that most of my clients rarely get over 200MB. Also, if you have a dashboard or a newsletter, try running a special discount to older users (split test it). Hide the free version for a month or two and see if conversions increase.