[slaundy]

I just changed my Jetblue password to contain both a Q and a Z. Seems the support documentation is out of date.

[jkubicek]

Have you tried logging in with the same password, minus the Q and Z?

[Rizz]

Or with different characters that are keyed with the same digit on a phone, like P, R or S for the Q?

[slaundy]

Yes, and it didn't accept them.