[stuki]

And they did all this despite their paying customers not wanting their coffee that way? Simply because they wanted to, above else, be as nasty as they could to people, never mind lost sales, complaints, court fees and what have you?

In other words, the corporate culture of their coffee operation is not greedy, as often assumed, but specifically sadistic. Happy to suffer lost sales and revenue, higher legal fees, and a shattered reputation, just for the pleasure of burning people?

It would be interesting to see the kind of interview processes that managed to maintain that kind of a corporate culture despite all the churn inherent in minimum wage job environments.