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by coolsunglasses
4422 days ago
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I read an overview of the facts of the case a few years back, so I'm recalling from a possibly faulty memory. This coffee was being over-brewed at higher-than-normal temperatures because the McDonalds franchise was being greedy and attempting to extract more coffee out of the grounds. This exact same franchise had gotten past customer complaints about the dangerously hot coffee burning people. I and my father have spilled decent amounts of normal temperature coffee on our laps in the car, it barely caused any burns at all, let alone third degree. The coffee was excessively hot and the franchise was negligent. |
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Anyways, I don't think the 'greedy' angle has any merit to it. One pack (mcdonalds coffee comes in these premeasured packets) is good for exactly one urn of coffee, and you (and the customer..) will instantly know if you reused it because the result is terrifically light and unpleasant to drink (but this implies McDonalds coffee is pleasant to drink in the first place...)
As far as customer complaints go, McDonalds themselves had hundreds of complaints about hot coffee and burns for many years before this case ever saw the light of day. Those hundreds are a statistical rounding error when you consider how many cups of coffee the restaurant does in a single day that don't result in any problems, let alone years.