[grinich]

When I say it's "free" I mean it in a larger sense. HN has no advertisements, and up until fairly recently, no full-time developers. There wasn't much incentive to fix these bugs in the product, even though they seem quite glaring to users.

PG spent _lots_ of time creating tools to better moderate content and block spammers, which are features that users don't see but actually make a huge difference.

When you're building a house, painting the walls is the last thing you do.