[csandreasen]

I can imagine it's something like explaining how to change some obscure setting through a GUI interface over the phone, but significantly worse.

On one hand you have: "OK, do you see a button in the lower left? Click that. Now press "Options", then "Configure". What? You don't see those? Which button did you click? ..."

On the other hand you have: "OK, do you see the button that looks like a squiggly line? It's in the top-leftish corner, between the button that has a circle with a small line through it and a button that looks like a comb. Press that one three times..."