I don't intend to disparage the quality of Turbo Tax....
But I think Turbo-tax is like a very, very effective itch-ointment. When a mosquito bites you you have an itch for a reason, if it people didn't itch they wouldn't dislike being bitten so much, and if they didn't dislike it they wouldn't try to avoid being bitten. If people are annoyed more by the complexity of our system they'll do more to simplify it.