[danieltillett]

Sales people love the phone as they have a competitive advantage over customers here - remember most sales people have been selected for their ability to bullshit via talking. It actually does make me wonder if you can hire sales people that have their edge via email conversation.

[cjf4]

The most important thing in any type of sales is building some sort of rapport or connection with the customer/prospect/potential client, and it's way easier to do that on the phone.

[ape4]

Its considered rude to hang up. You have to give some reason then they can refute it.

[dkuntz2]

"I'm sorry, I don't want to talk to you anymore" click...

[desipenguin]

While I upvoted the comment - I know it is easier to write "I don't want to talk to you" than say it (even if it is on phone. In-person is even more difficult)