[pmh]

It seems to correspond to #9 here: http://www.virgin.com/richard-branson/my-illustrated-top-10-...

[ballard]

Ah yes exactly. The "prove them wrong" part, it's important not to attack the accuser but demonstrate that their claims don't hold up. Also if there is something to claims, admit it quickly (kills the story) and show enacting preventative measures.

[dredmorbius]

Thanks, appreciated.