[uptown]

Except all it takes is one bad incident with some negative publicity to spoil the perception that adding this fee ensures you'll be safe. People will ask - why were we paying this when it didn't seem to prevent "X" from happening.

[bertil]

Having Police patrol car around doesn’t prevent crime — but seeing them helps feel safe. Have a public message thanking tax payers for financing the cars for increased patrol also increase support for police in general.

I'm not saying it will work, either. I'm just saying Uber never split costs between User Support and DevOps — they have no reason to sort one service appart unless they was a reason to display that one in particular.