| The article creates the impression of information rather than actually
providing any. Just look at the bar chart they give: 49% Failed to make connection... but WHY? 21% Loading or off-loading error... but HOW? 16% Ticketing, tagging error... but WHAT error and HOW was it made? 8% Arrival airport mishandling... but HOW and WHY was it mishandled? 6% Restrictions placed by airport... but WHAT restrictions and WHY wasn't
it noticed at check-in? What we need to know the how's and why's. I'll give my own example of how my airline lost--by my estimate--about
60 bags on a recent flight out of Toronto. I was inside the plane watching
the bags being loaded into the hold when a cargo vehicle pulled up with
about 100 plastic bins of mail (Canada Post). After those were loaded,
the baggage handlers loaded a few more bags and then I could hear one
of them yelling and signaling to the other "no more" and "too heavy".
To lighten the load, they even took out a couple bags (but not any of
the mail). The vehicle with the remaining 60 bags simply returned to the terminal
and our flight left. I got my bag at the destination but a lot of people
didn't, and--not surprisingly--they didn't get a true explanation of
why their bags didn't arrive. If we knew the genuine reasons why luggage gets lost, I think we'd find
that this is not so much a technology problem. |