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by supine
4439 days ago
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The concept of "everyone on support" is practiced in a lot of orgs, with varying implmentations (e.g. "one whole day a month", "one whole week per quarter", "one week of half days per quarter"). What works for your company depends a lot on it's current workflows and workload, how long support cases tend to last for. Most mentions of it refer to his post = http://signalvnoise.com/posts/3676-everyone-on-support |
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