[mfish]

my company did this (out of necessity) back when there were ~10 of us. As a young developer, I didn't know any better, but I dreaded it. I was SO glad when we moved to a dedicated support team. Also, in my experience, if you are hiring good people, a dedicated customer support person is going to give your customer a MUCH better experience.

[vvvVVVvvv]

Obviously, but being exposed to real issues first hand will certainly give you a better insight on why it should be fixed.

Some kind of reality check.