[evgen]

I think they are mostly being downvoted because they are apparently real dicks. This "I made a mistake so there is obviously a problem with you" attitude they display here and in the post in question shows a level of immaturity that puts them in the running for d-bag company of the year.

[liamgooding]

Seems a harsh, unfair and hasty assessment considering you've never met anyone in our team or spoken to any of our users.... :-/

[mbrameld]

You control the public's perception of your company. You chose to write this post and put it out there, but you feel it's unfair for people to judge your company based on what you've written? That seems a little naive.