[A_COMPUTER]

I think Startcom are morally in the right about the payment issue and to have whatever business model they want. But at the same time that's a separate issue from their responsibilities as a CA and if that's compatible with their business model. I got burned by Heartbleed and I was proactive about getting my certs revoked because it never occurred to me that I should beg for a free revoke because it wasn't my fault or something. But now I see that Startcom is in a tought position because they should be revoking the guy's cert and just billing him, but his backlash is not atypical and free cert offers probably select for the type of person who will avoid paying for things at all costs.