[gfosco]

It sounds like your cancellation request ended the billing subscription, but they lost track of the fact that you wanted to cancel.

[cmccomas]

Yeah, I get that. My issue is with them/their system messing up, and them taking the time to email me and admit it was them/their system, "We take responsibility for this technical glitch," but expect me to pay for the billings that have passed between me canceling my service and now.

I am interested if they've done this to anyone else?