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by brianmwaters_hn 4447 days ago
> And this is not a problem that is specific to Gandi. Even with other online services, it's often quite easy to bypass automated security measures if you go through a human being, whether through the support system or through good ol' snail mail.

I wonder if this is actually a counter-intuitive advantage of AWS, which, as far as I can tell, offers absolutely zero, zip, nada human support.
1 comments
dbarlett 4447 days ago
Actually they do for MFA problems, even if you don't have paid support on your account. A few years ago I wiped my phone without first disabling MFA on my account (I use Google Authenticator). After business hours on a holiday, I submitted the support form [0] and got a call from a human five minutes later. He asked me several questions and deactivated MFA so I could log in.

[0] https://portal.aws.amazon.com/gp/aws/html-forms-controller/c...

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meapix 4447 days ago
They called you. That makes a huge difference. Problem if you called them from public phone.
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brianmwaters_hn 4447 days ago
Well, that's great, except, according to the article at the top of this thread, that's maybe not so great, depending on what kind of questions they asked you.

So, what kind of questions did they ask you?

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