[brongondwana]

Well, we are paying for Gandi's corporate level of support.

Funnily enough, we feel the same way about people who don't want to pay $20/year for their email address, given that it's the primary method of identifying yourself online.

As with any business expense though, you only want to pay for value - if you spend $1000/year for exactly what you could have got for $100 year, that's wasting money.

And we're satisfied that Gandi know us now! Overall they've been really good - they just missed this one thing when they added 2FA. I bet they're not the only site.

[Aardwolf]

With all due respect. I looked at the pricing of fastmail. So is it security the customer is paying for? Because for $10 and $20, you get a rather small max storage (250MB or 1GB). The only way to get a useful amount of data is to pay at least $40 a year. So basically most of the money goes to small data storage. What part of it goes to security and human time to handle security breaches?

[subsection1h]

> So is it security the customer is paying for? [...] The only way to get a useful amount of data is to pay at least $40 a year.

Security is one of my top concerns, which is why I don't need much storage at FastMail. My email is deleted from FastMail's servers in less than 180 days after receipt because the USG considers email over 180 days old to be abandoned and will access such email without a warrant.

http://en.wikipedia.org/wiki/Electronic_Communications_Priva...

[brongondwana]

The $10 level is very much "entry level". The $20 level is enough for a lot of people. It's surprising how many people still delete most of their email from the server.

You're also paying for multiple replica copies and backups and all that good stuff. By the time you add RAID, search, metadata, etc - there's pretty much a 10:1 ratio between quota usage figures and raw disk used.

Then there's development effort - we're not just installing a couple of packages and then sitting back and letting them run.