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by efbenson 4451 days ago
The book The Man Who Lied to His Laptop [1] shows that if you asked a person if they view a computer they have iteration with it view it as a person to person engagement they would say no, experiments show otherwise. There is a base emotional impact from these things that people don't obviously notice. Sure the user would not think that message seems impolite they will notice it at least subconsciously. A good example is when rating a piece of software via a electronic survey the group that took the survey on the same computer they used the software on consistently gave it better scores. Its a very interesting book.

[1] http://smile.amazon.com/Man-Who-Lied-His-Laptop/dp/161723004...