[hosh]

I don't know if this comes off as whiny to me, but I get what you're saying. There is a sort of defensiveness to posts like this. They do have something to prove, after all, though it easily come across as having a chip on the shoulder. It also reminds me of interaction of software companies with customers. Sometimes, engineers get fixated on measurable things that they failed to see things that are not measured. Customer satisfaction is not easily captured by metrics.

I think it is fine the way it is now, and watch for when Tesla gets a lot bigger.

[ztratar]

This all feels like the necessities of politics. What I see here is likeley what enabled Musk to navigate the political arena with such ease -- he continually does the right thing but isn't scared to throw a jab in the opposite direction. When he applies the jab, he pushes it through with extreme force all while asking permission to stop and let the whole thing work it's course. At the same time he's playing other tactics that are lining his ducks up in a row.

These are classic power moves, tried and tried again throughout history. It seems Tesla, SpaceX, and Elon himself have them nearly mastered. Very impressive, IMO, even though it feels odd.

[burnte]

I agree that satisfaction is not easily measures, in this case the consumer is complaining that a fuse kept blowing, and when they decided to try to detect tampering, the fuse was magically fixed. Correlation is not causation, but sometimes it's a damn powerful indicator.