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by flyt 4452 days ago
We've had the exact opposite experience: After reaching out to Amazon our ELBs were prioritized for the fix and patched with no work needed on our part within <8 hours. Our rep has been in constant contact the whole time.
1 comments
pjjw 4452 days ago
did you contact your account rep or go through support? if the former, that makes sense. ours is traveling..
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flyt 4452 days ago
We filed a ticket through support and also contacted our rep, referencing the ticket.
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