[aalbertson]

just to drive a point home about "calling out stupidity". Your follow up statement is the equivalent of stating "I'll never ever ever use a Windows product because several years ago I use Windows M.E. and it was so bad and they wouldn't fix anything so they can't possibly have fixed any of the issues I may or may not have actually experienced".

It really irks me when people use this sort of logic. I can't say what their support was like several years ago, but I have heard nothing but fantastic things about their support and service offerings over the last 2-3 years, and not by the general web user, but by us "nerd elites". So dude, chill the Eff out and don't be such a hard ass against something that happened admittedly several years ago.

Oh, and you call out "what could they possibly provide me after so many years", well you have a direct response from a customer support person who has offered the ability to "make it right". You do not know what they would be willing/capable of doing until you ask. So get off your high horse and just ask. They might surprise you...

/rant

[foxylad]

Maybe I'm stupid, but I agree wit the parent - if a company fails me, I won't go back to them no matter how much they promise to have cleaned up their act.

It's not that I don't believe companies can fix their problems; it's that I believe in feedback and the one form of feedback companies cannot ignore is revenue. It's Darwinian - if a company screws too many customers, they die.

So I haven't used Windows since Microsoft's deeply unethical attacks on OpenDocument; I moved all my US domains from GoDaddy to NameCheap after the elephants broke that camel's back; and Domain Central have all my Aussie domains after NetRegistry de-registered a heavily used domain name in very dubious circumstances.

[chris_wot]

I do worse (I'm bad, I know). A large Telco in Australia once charged me $800 in phone calls several years ago before the TIO and ACCC mandated SMS notifications when accounts go over a certain amount.

I explained the situation to them, that I was a good customer, I'd just had my first child, could they shave off some of the bill as a goodwill gesture. Even $40. They didn't budge an inch.

Over the next 6 years I've made a complaint about every single fault, bill error, outage and mistake they have made. Each time I've demanded compensation. I have a number of accounts with this Telco.

I estimate that I've recovered $700 worth of compensation. I'll keep going till I get the entire amount back, then probably go on for another $100. Then I'll stop. And probably find alternative services and dump them completely.

Don't piss off your customers.

[bananas]

From experience it's generally not worth the risk. Perhaps they got it right but 90% don't. It's like playing the lottery.